Refund Policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Return
To be eligible for a return, your item must meet the following criteria:
- The item must be in the same condition that you received it.
- The item must be unworn or unused, with tags attached, and in its original packaging.
- You must have the receipt or proof of purchase.
How to Start a Return
To start a return, please contact us at customer@fealtyzk.com. Once your return is accepted, we will send you a return shipping label along with detailed instructions on how and where to send your package. Items sent back without prior authorization will not be accepted.
Damages and Issues
Please inspect your order upon receipt. If you find any damages or issues, contact us immediately at customer@fealtyzk.com. We will guide you on how to resolve the issue.
Exceptions / Non-returnable Items
Certain items cannot be returned, including:
- Custom-made products (e.g., special orders or personalized items).
- Sale items.
- Gift cards.
If you have any questions about a specific item, please contact us at customer@fealtyzk.com.
Exchanges
We currently do not offer direct exchanges. The fastest way to get a replacement is to return the item you have, and after your return is accepted, you can make a separate purchase for the new item.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If your return is approved, you will be automatically refunded to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.
Return Shipping Costs
- Return Shipping: The customer is responsible for paying for return shipping, unless the return is due to a defective or damaged product.
- Damaged/Defective Items: If the item is damaged or defective, we will cover the return shipping costs.
If you have any further questions or concerns, feel free to reach out to us at customer@fealtyzk.com.